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phone: 17705732507

FAQs

FREQUENTLY ASKED QUESTIONS

Do drawstring totes come with my bags?

Yes we include a single tote per 8 bags or if you order 3 sets of 4 you will receive 2 totes. The totes are designed to hold 8 bags.

What if my order(s) arrived damaged by the carrier upon receiving? 

Was your package used as Eddie Hall’s sparring partner? This is a disappointment and frustration; we strive to resolve this issue quickly!

Please contact/email support@westgeorgiacornhole.com and include the following information:

  • Your First & Last Name
  • Order Number 
  • Pictures of the damage on the item
  • Pictures of the exterior packaging implying that there is visible damages (punctures, tears, gauges, etc.) to the box. 

We will get back to you ASAP with further instruction on getting your situation resolved.


Can I reroute my shipment if it's going to the wrong address?

We're only able to reroute packages when shipping via FedEx. Since we ship packages via multiple carriers, you must contact us to check whether or not your shipment can be rerouted. If your shipment is due for delivery the same day, it can't be rerouted. If you contact us to have your package rerouted, please make sure that you provide us with your contact number for FedEx to call if there are any delivery issues. If you select to reroute your package via FedEx there is a $17 reroute charge and the buyer is responsible for these charges and WGC will send invoice prior to the reroute.

In addition to rerouting your package, you also have the option of having your shipment held at your closest FedEx location. You can request that FedEx hold your package once your tracking has registered at https://www.fedex.com/fedextrack. From the tracking page, select "Customize Delivery" to view your options. Please note that not all shipments can be modified online.

For USPS, you can have them intercept the package and hold it at a local facility or reroute it by visiting their website here. Enter your tracking number to find out if your shipment is eligible and create a request. Availability of package intercept depends on various factors and may not be offered for all shipments.

My tracking says delivered, but I haven’t received my shipment—what do I do?

While we trust and value our carriers, issues can occur with the delivery every once in awhile. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.

What is the ROUTE thing that's added to my order?

Route is a third party group (Not associated with Titan Bags) that insurses shipments. Route insures lost, damaged or stolen shipments. When an order issue is reported and resolved, your product will either be reordered or refunded depending on Route's policies.  For more information in regards to that process, please visit the following page. 
https://help.route.com/hc/en-us/articles/360052631734-What-Happens-When-My-Order-Issue-is-Resolved-

To file your claim, you will need to visit the following link. You will need to provide your email address associated with your order and the Order Number. From there you will submit your claim and Route will evaluate your claim.
https://claims.route.com/

What do I do if my boards are "too slick"?

Our boards arrive slick and will naturally break in over time. Playing outside and in the sun helps speed this process along. Time is truly the best remedy… or send em’ back and we’ll let Karen in HR scare them into submission for you.

If the product I want isn't in stock, when will it be?

Inventory is updated every business day at the same time. If the product you want is not in stock, put your email in the "get notified" field below. You will be updated when the item becomes available.

What are the speeds of the bags?

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Can I boil or wash my bags to break them in?

We do not recommend boiling or washing the bags after you receive them.  This will void the warranty. Wash at your own risk, we know from pics if bags have been boiled or washed.

I am having trouble deciding which type of bag to get. What do you recommend?

This depends on you as a player. We sell slower bags and faster bags indicated by the "speed" of the bag on each listing. If you throw a hard and straight throw, we recommend using slower bags. If you throw a high bag, we recommend using faster bags; it comes down to player preference and throwing style.

How do we apply graphics?

We apply graphics to our boards through Direct UV Printing. Here is a video that explains this process in depth. 

https://www.youtube.com/watch?v=ABozXVrmv1A&feature=youtu.be

How “weather-proof” are your boards?

Our products are meant to be enjoyed in both indoor and outdoor settings. The boards are coated with 2-3 coats of polyurethane, yet extended exposure to harsh sunlight or moisture will cause damage. Think of it as an I-Phone; it’s relatively water resistant, but you don’t go dropping it into the toilet intentionally, do you?

Are bags included with cornhole boards?

Did your mansion come with a new Lamborghini? Bags are not included but a variety of bag options are available for sale. Please add to cart together.

How should I store my new boards?

Even though these boards are built to last, they are not intended to be left in extended sunlight or rain. Store your new board inside, away from excessive moisture, dampness, or direct sunlight. Cornhole boards like to be read a story and be tucked in at around 9pm each night.

Do toss bags have a warranty? 

Toss bags have a 90 day warranty at the seam beginning on delivery date. Material punctures, snags, frays or other damages are deemed user-error or general wear and tear. Washing and boiling bags will void your warranty. You must be able to provide original proof of purchase to claim warranty. Warranty DOES NOT transfer from reseller of rafflers! 

How are cornhole boards constructed?

Each cornhole board is assembled with ¾ 3B Baltic Birch plywood. The Ferrari of plywood. Joints are both screwed and glued to ensure long lasting and sturdy construction, unless we forget, in which case it will not be.

Are West Georgia Cornhhole products made in the USA?

You’re damn right, they are! Every set that leaves the door is CNC machined, hand sanded, and assembled in the USA by dedicated, hardworking employees. Each set proudly wears a “handcrafted by” sticker that features the signature of whoever assembled your board right at home in the USA.

How long will transit take?

We ship using FedEx or USPS! An ideal map of transit times per FedEx or USPS estimates is displayed below. These transit times are not guaranteed and set the stage for inevitable disappointment. Please use the map as a guide and track the shipment using your tracking information. FedEx packages can be tracked at: Fedex.com and USPS can be tracked at USPS.com

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