What is the ROUTE thing that's added to my order?
Route is a third party group (Not associated with Titan Bags) that insurses shipments. Route insures lost, damaged or stolen shipments. When an order issue is reported and resolved, your product will either be reordered or refunded depending on Route's policies. For more information in regards to that process, please visit the following page.
https://help.route.com/hc/en-us/articles/360052631734-What-Happens-When-My-Order-Issue-is-Resolved-
To file your claim, you will need to visit the following link. You will need to provide your email address associated with your order and the Order Number. From there you will submit your claim and Route will evaluate your claim.
https://claims.route.com/